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How to Initiate a Dispute for KeHe or UNFI

Confido helps automate the dispute process by filing directly to KeHe and UNFI. To file a dispute see below: 


  1. Select Deductions on the left hand nav 
    1. This will show all disputes filed from Confido 
  2. This view will show all deductions all open deductions
    1. Use Filter or Sort by to easily navigate through the deductions you need to submit 
    2. To access these views next time click Save for quick reference
  3. Click the [->] View on deduction you want to dispute
    1. If needed update the status in the top right corner to Dispute
  4. A pop-up displaying the deduction information will appear
    1. Details will display to provide more context: 
      1. Deduction Information 
      2. Promo Information 
      3. Approval Information 
  5. To submit a claim for UNFI input the following details under Claim Line
      1. Amount 
      2. Message 
      3. PO Number 
      4. DC
      5. Supporting Documents 
    1. Click Submit Claim 
      1. The status will move to Filing in Process 
      2. The claim and Supplier Dispute Form will be sent from the email inbox integrated into Confido and can be tracked from the email inbox
  1. To submit a claim for KeHe input the following details under Claim Line
      1. Amount 
      2. Message 
    1. Click Submit Claim
      1. The status will move to Filing in Process 
      2. The claim will be pushed directly into the KeHe portal and can be tracked there 
  2. To view all disputes click Accounting on the left hand nav and select Disputes