How to Initiate a Dispute for KeHe or UNFI
Confido helps automate the dispute process by filing directly to KeHe and UNFI. To file a dispute see below:
- Select Deductions on the left hand nav
- This will show all disputes filed from Confido
- This view will show all deductions all open deductions
- Use Filter or Sort by to easily navigate through the deductions you need to submit
- To access these views next time click Save for quick reference
- Click the [->] View on deduction you want to dispute
- If needed update the status in the top right corner to Dispute
- A pop-up displaying the deduction information will appear
- Details will display to provide more context:
- Deduction Information
- Promo Information
- Approval Information
- Details will display to provide more context:
- To submit a claim for UNFI input the following details under Claim Line:
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- Amount
- Message
- PO Number
- DC
- Supporting Documents
- Click Submit Claim
- The status will move to Filing in Process
- The claim and Supplier Dispute Form will be sent from the email inbox integrated into Confido and can be tracked from the email inbox
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- To submit a claim for KeHe input the following details under Claim Line:
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- Amount
- Message
- Click Submit Claim
- The status will move to Filing in Process
- The claim will be pushed directly into the KeHe portal and can be tracked there
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- To view all disputes click Accounting on the left hand nav and select Disputes